We are committed to making Penketh Health Centre accessible to everyone. If you have a disability, sensory loss, or communication need, we will provide information in a format that works best for you — such as large print, braille, easy read, or audio. Please let our team know your needs, and we will ensure you receive information and support in a way that is clear, inclusive, and easy to understand.
We are committed to making our services accessible to everyone. If you use British Sign Language (BSL), we can arrange a qualified BSL interpreter for your appointment to ensure clear and accurate communication. We also offer translation services for patients who prefer to speak in another language, helping you understand your care and treatment options fully. Please let us know in advance if you require these services so we can make the necessary arrangements.
There is a car park at the health centre with easy access for wheelchairs. There are no steps to any of the consulting rooms. If you experience difficulties please tell one of the receptionists.
We are committed to providing care that respects and values the diverse cultural and religious needs of our patients. Our team is trained to offer culturally sensitive support, including awareness of dietary requirements, prayer needs, communication preferences, and modesty considerations during examinations. If you have specific cultural or faith-based needs, please let us know so we can ensure your care is tailored to you in a respectful and inclusive way.
Penketh Health Centre is committed to making healthcare accessible and welcoming for everyone. We have introduced clear, dementia-friendly signage throughout the building to help patients navigate with ease and confidence. Signs use simple language, large text, and contrasting colours, alongside recognisable symbols, to make finding your way straightforward and stress-free. This ensures that people living with dementia, their carers, and all visitors can feel more comfortable and supported during their visit.
There is a Loop system available for use with hearing aids.
Our waiting room call board displays patient name, GPs name and room number.
We understand that some patients may need more time during their appointment to discuss their health concerns. If you require a longer appointment due to a disability, communication needs, or a complex medical condition, please let our reception team know when booking. We are committed to making your visit as comfortable and accessible as possible.
It is very important that you should never park in a space marked Doctors Only, since this seriously inhibits the doctors' ability to deal promptly with requests for emergency visits. In addition, you should never park on the double yellow lines or on the yellow box near the main entrance. These precautions exist to facilitate emergency vehicle access (ambulance, fire and police). Failure to comply with this rule may interfere with the emergency services and put lives at risk.
We have the privilege of having a car park but at busy times it can get full. If the car park is full you must not park on the grassed areas or in a way that will block in other cars. In these circumstances you should park elsewhere.
We understand that busy environments can sometimes feel overwhelming. Our practice offers a dedicated Quiet Space for patients who may need a calm, low-stimulation area before or after their appointment. This space is designed to support individuals with sensory sensitivities, anxiety, or those who simply prefer a peaceful environment. If you would like to use the Quiet Space, please let a member of our team know when you arrive, and we will be happy to assist you.
A disabled toilet is available within the practice. .