Patient Participation Group
PHC Patient Survey Jan - March 2017
PPG report 2015
Penketh Patient Participation Report 2014-15.pdf
The reports from 2013/14 are available below:
Penketh PPG Report 2014
Patient Satisfaction Survey Report 2014
During the year we have continued to meet with our Patient Participation Group (PPG) to discuss ongoing issues/developments within the practice. Due to patients raising a number of issues about the appointments system, the outcome of the PPG meetings in July 12 and September 12 was to conduct a survey with options for patients to choose their preferred system. The results of this can be viewed via the link below.
Additionally we agreed to conduct a further survey i.e. the patient satisfaction survey about the patient's experiences with the reception team and the GPs and nurses. The results of this can also be viewed via the link below.
The survey was conducted by Penketh Health Centre to assess patient opinion of the level of satisfaction with access to the practice and their awareness of the various services offered. The newly formed Patient Participation Group (PPG) was asked to develop the survey in conjunction with practice staff, and the survey result is available for download via the link below. The survey was given out to over 300 patients and the responses are summarised in the survey document.
There are comments against each question that suggests ways to get the best from your Health Centre.
The practice and PPG have considered the results and produced an action plan to move matters forward this is also available to download below