Penketh Health Centre, Honiton Way, Penketh, Warrington, WA5 2EYTel: 01925 725644
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APRIL 2017 - We are aware that patients are currently experiencing difficulties in accessing GP appointments; this is due to ongoing sickness.
We are making every effort to increase availability by engaging locum GPs where possible and ask you to bear with us during this difficult time.
We are also aware that this has affected the availability of online appointments for which we apologise. We have made changes which will hopefully have rectified this problem going forward.
Change of Training GPs
Dr Sarah Shooter has now completed her GP Training and will be leaving us on Friday 24th November. We wish her well in her future career.
As we are a training practice it means we will be welcoming a new GP Registrar in her place. This training is an essential part of the Doctors transition from Hospital to General Practice.
Dr Gemma Brierley will join us on Monday 28th November for continuation of her training.
MESSAGE FROM THE DOCTORS
The Doctors have requested that our reception staff ask you for a brief reason for your appointment, including when booking online. This is to assist you in accessing the most appropriate service. They will also ask you for your preferred contact number. We do appreciate the difficulties patients face in the current climate when all our available appointments have been taken. We would kindly ask you to consider other options recommended such as GP appointments at the extended hours service at Bath Street, Widnes walk-in centre, your local pharmacy and Bath Street Wellbeing Centre for family planning and sexual health. The receptionists will have details regarding these servcies. I would remind you that we provide 4 extended hours clinics each week on Monday and Wednesday until 8.30 in the evening. You can also access a range of services including booking appointments online.
YOUR GP CARES - see links included on the main page (see below)
We usually close the last Thursday afternoon of every month for staff training.
We can provide a chaperone, hearing loop or interpreter services. If you need any of these services please advise the receptionist when booking your appointment.
What is a Patient Participation Group - find out more via this link NAPP
The practice is runs a Patient Participation Group; this is a panel of patients who meet regularly and we actively consult with about our ideas for developing the practice and our services, and from whom we gather further feedback and suggestions.
The group would ideally be made up of between10 and 12 patients who feel able to provide constructive feedback for us.
The meetings will not be a forum for individual complaints or for implementing the government or individuals’ pre-determined agendas. Our intention is that the meetings will allow us to gain a better understanding of the NEEDS of our patients.
It is important that the group fully represents all of our practice population i.e. male and female patients, carers, working people, unemployed, students, families and the elderly etc.
If you are interested and would be happy to invest the time required please write to Mrs Adina Cadman, Practice Manager or email your details to firstname.lastname@example.org including a brief statement about yourself and a summary of what you feel you could contribute to a patient group.
Dr’s Palin, Sharma, Shah, Lake & McAuliffe
Complete the Patient Group Sign-up Form Online
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
The information regarding our Patient Participation Group is contained in the following documents:
Terms of Reference
Code of Conduct
Practice Pages - Newsletter February 2017
Practice Pages - Newsletter August 2014
Practice Pages - Newsletter December 2014
Practice Pages - Newsletter October 2013
MINUTES OF MEETINGS:
PHC Patient Survey Jan - March 2017
PPG report 2015
Penketh Patient Participation Report 2014-15.pdf
The reports from 2013/14 are available below:
Penketh PPG Report 2014
Patient Satisfaction Survey Report 2014
During the year we have continued to meet with our Patient Participation Group (PPG) to discuss ongoing issues/developments within the practice. Due to patients raising a number of issues about the appointments system, the outcome of the PPG meetings in July 12 and September 12 was to conduct a survey with options for patients to choose their preferred system. The results of this can be viewed via the link below.
Additionally we agreed to conduct a further survey i.e. the patient satisfaction survey about the patient's experiences with the reception team and the GPs and nurses. The results of this can also be viewed via the link below.
The survey was conducted by Penketh Health Centre to assess patient opinion of the level of satisfaction with access to the practice and their awareness of the various services offered. The newly formed Patient Participation Group (PPG) was asked to develop the survey in conjunction with practice staff, and the survey result is available for download via the link below. The survey was given out to over 300 patients and the responses are summarised in the survey document.
There are comments against each question that suggests ways to get the best from your Health Centre.
The practice and PPG have considered the results and produced an action plan to move matters forward this is also available to download below
Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager
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