NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. You can get help online or on the phone and the service is available 24 hours a day, 7 days a week. You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone. To get help from NHS 111, you can:
- go to 111.nhs.uk (for people aged 5 and over only)
- call 111
For more information about NHS 111, go to https://www.nhs.uk/using-the-nhs/nhs-services/urgent-and-emergency-care/nhs-111/
Try the new NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions and more.
If you already use SystmOnline you can continue to use it. You can use the NHS App as well.
You do not need to be already registered for online services to use the NHS App
What's happening in the foyer??
We have regular campaign presentations from local groups in our foyer to support and advise patients. We hope they will be able to offer guidance, advice and information relevant to our practice population.
Do you have contact with any local support groups that you feel would be beneficial to others?
Is there a particular area that you would like more information on?
If you have any ideas for future presentations please pass your suggestions to Liz, our Public Health Champion. Presentations already in the diary are listed below and on posters around the practice.
Wednesday 19th June - 1.00
There will be a presentation in the foyer on this day. Advice, support and awareness campaign available: https://www.independentage.org/
Support at Home Project
Thursday 20th June - 2.30pm
There will be a presentation by Diane Ryder regarding support available for those with terminal illness in the foyer on this day. Further information available at: Support at Home Services
John Holt Foundation
Tuesday 25th June - Time TBC
There will be a presentation in the foyer on this day. Advice, support and awareness campaign available: http://jhcancersupport.com/Cancer_Centre_Services.html
Tuesday 9th July - Time TBC
There will be a presentation in the foyer on this day. Advice, support and awareness campaign available: https://www.papyrus-uk.org/
Mental Health Matters - Talking Matters
Monday 15th July- 08.00 - 12.00
There will be a presentation in the foyer on this day. Advice, support and awareness campaign available: https://www.mhm.org.uk/talking-matters-warrington
Tuesday 23rd July - 08:30 - 12:30
There will be a presentation in the foyer on this day. Advice, support and awareness campaign available: https://www.kooth.com/
IT systems in practices
NHS Warrington Clinical Commissioning Group is advising patients that some practices are currently experiencing issues with slow IT systems, which may impact upon how quickly practice staff can help.
These issues are not the fault of staff within your GP practice, so please do be patient, they want to help you and will to their best to do so.
The slow access to systems is due to issues with the national N3 network - the national broadband network for the NHS - which is currently being replaced in stages across the country.
Local migration to the new Health and Social Care Network (the replacement for the N3 network) will take place within the next 6-8 weeks and once the work has been completed will provide a reliable and efficient service for GP practices. Thank you to all local people for their patience in this matter and for supporting your GP practice during the transition period.
Our receptionists are now trained Patient Advisers. Patient Advisers will direct you to the most appropriate clinician to make an appointment with - this could be with a Healthcare Assistant, Practice Nurse, Advanced Nurse Practitioner, clinical Pharmacist or your GP.
They can also help you with others sources of help or advice - including the voluntary sector, who can support people with a wide range of needs. To help you, our Patient Advisers will need to ask you’re a few brief, confidential questions. By providing this information we can make sure you see the right person for your care.
Thank you in advance for your support.
For more information from the CCG see: Patient Adviser - Info from CCG
National Cancer Diagnosis Audit (NCDA) will take place from the 23rd April; practice data will be collected by Public Health England from this date. To read how this will affect you click this link NCDA Information NCDA Leaflet
For more information on the recent outbreak see our 'Campaigns' page.
Self-care at home: http://www.warringtonccg.nhs.uk/Page%20images/your-health/adult-self-care.htm http://www.warringtonccg.nhs.uk/Page%20images/your-health/childrens-self-care.htm
General healthcare advice and information: www.nhs.uk
Are you 13 to 16 years old? For information read Guide to accessing GP Services for Young People
Have you been referred for further care? Read this leaflet to find out what you can expect.......What happens when you are referred
MOBILE NUMBERS UPDATE
If you have a mobile telephone please ensure that the number we hold on your records is current. We are able to send you SMS messages to confirm appointments, reminders for appointments and health checks, results or if we need to contact you in an emergency. To update your number you can complete the questionnaire in the 'Online Services' (if you have registered for online services) or otherwise complete a form in the surgery.
Patients are now able to access, via SystmOnline both a summary and coded content of their patient record. The summary will include allergies, sensitivities and medication. Only information recorded by the practice will be visible. The detailed coded record will show coded entries, results etc. To request access you must complete an application form and present photo ID at the surgery. Please see the Online Access to Medical Records area for more information.
Penketh Health Centre Information
If you require travel vaccinations please download and fully complete the Travel Vaccinations Questionnaire . Once complete either hand this in to our reception team or post in the letter box at the surgery. The nurse will asses you records and you will be contacted with the outcome. Please allow at least two months before the date of travel.
(Site updated 14/06/2019)