This message is for the ‘anonymous’ patient who sent an abusive e-mail via our website regarding answering the phones:
Kindly refrain from sending this type of message as it serves no purpose. Be assured that our telephone lines are answered as quickly as possible and every effort is made to respond to the individual needs of each caller. There are numerous lines coming into the practice but at peak times demand is very high and often all lines are taken either with calls or patients in the ‘queue’ to be answered.
If you are in the queue for appointments you will be informed of a position e.g. you are 3rd etc. If you are waiting for switchboard the position in queue is not given but continues to ring whilst waiting for the operator to finish the call they are on. This does NOT mean they are not dealing with another call, just that the lines are very busy and you need to be patient.
Penketh Health Centre
Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
Important Notice to Patients
If you or someone you have cared for has returned from Guinea, Liberia, Sierra Leone, Nigeria or Senegal within the last 21 days and have or have had a fever in the past 24 hours you MUST NOT attend the surgery. Telephone the surgery on 01925 725644 and inform the Receptionist before booking an appointment.
Patients are now able to access, via SystmOnline a summary of their patient record. This will include allergies, sensitivities and medication. Only information recorded by the practice will be visible.
Are you over 75? If you are over 75 years of age you will now be allocated a "named GP" who will have overall responsibility for your care. This does not prevent you from seeing any other GP in the Practice. You will receive written confirmation of which GP this is in the near future.
Your GP Cares
The BMA has launced a campaign to support your GP. Read all about it and sign up to support the campaign at the links below:
Do You Need More Time With Your GP?
Have You Struggled To Get An Appointment Today?
Register support for Your GP Cares campaign
Need More Time with your GP - Leaflet
Due to patient requests we have added a selection of nurse appointments that can be booked via SystmOnline. Please ensure you have checked the Practice Nurse section of the website to ensure the reason for the appointment is covered, to avoid the need for rebooking. Details are also available in the following link Services Delivered by our Practice Nurses
Penketh Health Centre Information
To register for Online Services (SystmOnline) you will need to provide identification at our reception e.g. passport, driving license etc. Without suitable ID the system will not allow us to generate registration details.
TPP has developed a SystmOnline app for iPad and iPhone. However, please be aware that this currently has limited functionality and will not give all the services of online access.
(Site updated 15/01/2015)